Terms and Conditions

Detailed description of goods and/or services

CUSTOM GIFTS (PTY) LTD is a custom gift shop, where you can find various custom made gifts. Create customised gifts by uploading your own pictures or by selecting a pre-made print design. You can also use this for corporate gifts or promotional items.

Delivery policy

Subject to availability and receipt of payment during checkout we will delivery your goods as soon as possible based on the delivery method chosen by you.

Export restriction

The offering on this website is available to South African clients only.

Return and Refunds policy

The provision of goods and services by CUSTOM GIFTS (PTY) LTD is subject to availability. In cases of unavailability, CUSTOM GIFTS (PTY) LTD will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee. Damaged goods will be replaced free of charge if reported on the day of delivery and if noted on the delivery note which the customer sign when receiving the goods.

Customer privacy policy

CUSTOM GIFTS (PTY) LTD shall take all reasonable steps to protect the personal information of users. Under no circumstances will Custom Gifts share personal information with any third party, unless required to do so by law. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569

Payment options accepted

Payment may be made via bank transfer/deposit into the CUSTOM GIFTS (PTY) LTD bank account.

Customer details

Customer details required for order fulfillment will be stored by CUSTOM GIFTS (PTY) LTD.

Merchant Outlet country and transaction currency

The merchant outlet country is South Africa. Transaction currency is South African Rand (ZAR).


CUSTOM GIFTS (PTY) LTD takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile

This website is governed by the laws of South Africa and CUSTOM GIFTS (PTY) LTD chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 5 Brushwood Estate, 29 Drysdale Road, Sundowner, 2161.


CUSTOM GIFTS (PTY) LTD may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by close corporation based in South Africa trading as CUSTOM GIFTS (PTY) LTD and with registration number 2014/283698/07 and owner Charmaine van Dyk

Custom Gifts contact details:
PO Box 1442, North Riding, 2162
Support : support [at] customgifts [dot] co [dot] za
Support: 083 879 9247